Privacy Policy

Last updated:February 03,2025

1. Introduction

Welcome to vidalocal.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We collect the following personal information:

• Name
• Email address
• Business Name and billing address
• Phone number
• Payment information (processed and stored by Stripe)

Client Data Management

As part of our services, you may input information about your clients into our CRM system. You are responsible for:

• Obtaining necessary consent from your clients
• Ensuring accurate client data management
• Protecting client confidentiality
• Complying with applicable data protection laws

We process and store this client information securely and use it only to provide our services.

3. How We Use Your Information

Your information is used to:

• Process your purchases
• Provide our software and services
• Send important account notifications and SMS messages
• Communicate about our products and services
• Process payments through Stripe
• Improve our website and services

We do not share mobile information with third parties for marketing purposes. Information may only be shared with subcontractors providing support services.

4. SMS Communications

When you opt in to receive SMS messages:

• Message and data rates may apply
• Message frequency varies
• SMS opt-in data and consent will not be shared with third parties
• Your wireless carrier is not liable for delayed or undelivered messages
• Supported carriers include Rogers, Bell, Telus, and other Canadian carriers

5. Information Storage and Security

• We implement appropriate security measures to protect your personal information
• Payment information is securely processed and stored by Stripe
• For suspended accounts (non-payment), we retain data for 15 days
• For cancelled accounts, we delete all data on the client’s requested end date
• We retain active account information as long as necessary to provide our services

6. Third-Party Services

We use Stripe for payment processing. Their privacy policy applies to payment information handling: [https://stripe.com/en-ca/privacy#security-and-retention]

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of your data
• Request deletion of your data
• Opt-out of marketing communications

8. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact Us

For privacy-related questions, contact us at: info@vidalocal.ca